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Questions
and Answers
Topics:
Document opening in IE instead of Word or Excel
Disallowed_Parent_Path 80 - 208.1.2.3
Calendars daylight savings information
HTTP Error 404
The application-specific permission settings do not grant
Local Activation permission.
iCal (calendars)
will not run without a user logged in to the system.
Object doesn’t
support this property or Method
Excel form sending
macro not working
System does not
advance from the Systemsetup page
Widows Server
2003 SP 1 Event viewer Error- Event ID 10016
Documents opening in IE instead of Word or Excel
Problem
When you click a Hypertext Markup Language (HTML) link to
a Microsoft Office file
(such as a Microsoft Excel document), Internet Explorer may
open the file in Internet
Explorer, instead of opening the file in the appropriate Office
program. (This information
was found on Microsoft's web site.)
The reverse of this problem can also occur. Users were opening
News, Manuals and
other documents on the Intranet using Word instead of IE.
To eliminate the problem
follow the steps below except in step 5 make sure that the
Browse in the same window
box is marked.
Cause
This behavior can occur if Internet Explorer is configured
to host documents for
Office programs that are installed on the computer. By default,
Internet Explorer
is configured to host documents for Office programs.
Resolution
To resolve this issue, follow the steps in the appropriate
section to configure Internet
Explorer to open Office files in the appropriate Office program
instead of in Internet
Explorer.
Microsoft Windows 95 and Microsoft Windows 98
NOTE: If you are running Internet Explorer version
3.0, you cannot use the following
procedure to configure Internet Explorer to open Office files
in the appropriate
Office program. If you are running Internet Explorer 3.0,
upgrade to Internet Explorer
3.02 or later.
To configure Internet Explorer to open Office files in the
appropriate Office program
on a computer that is running Windows 95 or Windows 98:
1. Double-click My Computer.
2. On the View menu, click Options (or Folder Options).
3. Click the File Types tab.
4. In the Registered file types list, click the specific Office
document type (for
example, Microsoft Excel Worksheet), and then click Edit.
5. In the Edit File Type dialog box, perform one of the following
steps, depending
on the version of Internet Explorer that you are running:
If you are running Internet Explorer 3.01, 3.02, or 3.02a:
click to clear the Open
Web documents in place check box.
NOTE: The Open Web documents in place check box is not available
if you are running
Internet Explorer version 3.0. If you are running Internet
Explorer 3.0, upgrade
to Internet Explorer 3.02 or later.
If you are running Internet Explorer 4.0, 4.01, or 5: click
to clear the Browse in
same window check box.
6. Click OK.
Microsoft Windows NT
To configure Internet Explorer to open Office files in the
appropriate Office program
on a computer that is running Windows NT, you need to edit
the registry.
WARNING: If you use Registry Editor incorrectly, you
may cause serious problems that
may require you to reinstall your operating system. Microsoft
cannot guarantee that
you can solve problems that result from using Registry Editor
incorrectly. Use Registry
Editor at your own risk.
To configure Internet Explorer to open Office files in the
appropriate Office program
on a computer that is running Windows NT:
1. Start Registry Editor (Regedt32.exe).
2. Locate the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes
3. Under this key, locate the subkey for the specific Office
document type. The following
table lists the subkeys for several common Office document
types.
Document Type Subkey
----------------------------------------------------------------
Microsoft Access 7.0 database application Access.Application.7
Microsoft Access 97 database application Access.Application.8
Microsoft Access 2000 database application Access.Application.9
Microsoft Excel 7.0 worksheet Excel.Sheet.5
Microsoft Excel 97 worksheet Excel.Sheet.8
Microsoft Excel 2000 worksheet Excel.Sheet.8
Microsoft Word 7.0 document Word.Document.6
Microsoft Word 97 document Word.Document.8
Microsoft Word 2000 document Word.Document.8
Microsoft Project 98 project MSProject.Project.8
Microsoft Powerpoint 2000 document PowerPoint.Show.8
To locate the subkey for a document type that is not included
in this table, find
the subkey for the extension that is associated with the document
type. The (default)
value for that subkey contains the name of the subkey for
that document type. For
example, the .xls extension is associated with Excel worksheets.
Under the .xls subkey,
the (default) value contains the string "Excel.Sheet.5." Therefore,
the subkey for
the Microsoft Excel Worksheet document type is the following
subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Excel.Sheet.5
4. After you identify the subkey for the specific Office document
type, click the
subkey, click Add Value on the Edit menu, and then add the
following value for all
subkeys except Excel.Sheet.8:
Value name: BrowserFlags
Data type: REG_DWORD
Value: 8 For Excel.Sheet.8, add the following value:
Value name: BrowserFlags
Data type: REG_DWORD
Value: 9
5. Click OK, and then quit Registry Editor.
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Disallowed_Parent_Path 80 - 208.1.2.3
Problem:
Unable to access eBCM
HTTP 500 - Internal server error
Internet Explorer
Symptom:
The following error is found in the system log:
GET /BusinessConnect/Default.asp |13|ASP_0131|Disallowed_Parent_Path
80 - 208.1.2.3 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322)
500 0 0
Cause:
Enable Parent Paths needs to be selected for BusinessConnect
in IIS.
Resolution:
Start|Administrative Tools|Internet Information Services Manager.
Expand local computer|Web Sites|Default Web Site. Right mouse
click on BusinessConnect and select Properties. In the Virtual
Directory tab click on the Configuration button. In the Options
tab select the Enable parent paths option then OK.
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Calendars
daylight savings information
Problem:
The calendars (iCal) are not showing the correct daylight
savings information.
Symptom:
The calendar is not showing March 11 as the date for Daylight
Savings to begin.
Cause:
Your system does not have the most recent version of the ushol.idt
file.
Resolution:
Download the must recent file from the Brown Bear site. Replace
the existing file with the downloaded file.
http://www.brownbearsw.com/ical/tricks.html
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HTTP Error 404
Problem:
HTTP Error 404 - File or directory not found. Internet Information
Services (IIS)
Symptom:
Unable to access the eBCM homepage but are able to view an
htm file.
Cause:
ASP files are marked prohibited
Resolution:
Go to IIS using the following path: Start|Programs|Administrative
Tools|Internet Services Manager. Double click on Web Service
Extensions. Select Active Server Pages then click on the Allow
button.
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The application-specific permission settings
do not grant Local Activation permission
Problem
The following is an Event Viewer message:
The application-specific permission settings do not grant
Local Activation permission for the COM Server application
with CLSID {856B923C-2391-46AD-A0B0-130E967E8606} to the user
username (S-1-5-21-2028623758-2266246174-2667822846-1003).
This security permission can be modified using the Component
Services administrative tool.
Symptom
Unable to access eBCM. The following error appears in Internet
Explorer.
HTTP 500 - Internal server error Internet Explorer
Cause Enforce access checks for this application option
is selected in Component Services.
Resolution
Go to Start|Administrative Tools|Component Service. In Component
Services expand Component Services, Expand Computers, expand
My Computer, expand Com+ Applications, right click STBSecurity
and select Properties. Select the Security tab then uncheck
“Enforce access checks for this application”.
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iCal
(calendars) will not run without a user logged in to the system
Problem:
iCal (calendars) will not run without a user logged in to
the system.
Symptom:
ICal won’t run unless someone is logged in to the server.
Resolution:
With iCal running as a service to to Start|Administrative
Tools| Services. In the right pane, right mouse click in iCal
and select Properties. In the Logon tab select “This account”
and browse to eBCMComponents. Enter in the eBCM password.
You will need to stop and restart iCal for the change to take
effect.
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Object
doesn’t support this property or Method
Problem:
The following error appears after clicking on “Send
to Default Recipient”:
Problems with the Web page might prevent it from being displayed
properly or functioning properly. In the future you can display
this message by double-clicking the warning icon displayed
in the Status Bar.
If you click on Show Details, error details similar to the
following error details may appear:
Line: 262
Char: 3
Error: Object doesn’t support this property or method.
Code:0
URL: http://webserver/formfunctions/eBCMXMLViewer.asp
A Runtime error has occurred.
Do you wish to Debug?
Symptom:
This error appears after clicking in the “Send to Default
Recipient” button.
Cause of error:
This error occurs on XP machines where Microsoft Java or Sun
Java are not installed. It may also occur when Sun Java 1.4
or 1.5 are installed.
Resolution:
Install Microsoft Java or Sun Java 1.6 on the PC.
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Excel form sending
macro not working
Problem:
Some PCs are not able to send Excel forms in eBCM. The Intranet
dropdown menu is not working.
Symptom:
When loading an Excel spreadsheet in an IE browser, the menus
associated with Excel are not available to be used.
Cause:
Corrupt xlb file
Resolution:
Delete the xlb file. Make sure Show Hidden Files and Folders
is selected. The path to the file may vary according to your
operating system. In Windows Explorer go to Documents and
Settings\ %username%\Application Data\Microsoft\Excel\Excel.xlb.
Delete the *.xlb file. Before trying to send an Excel form,
you must first open and close Excel outside of eBCM. The xlb
file is recreated when Excel is opened.
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System does not
advance from the Systemsetup page
Problem:
When clicking on Save and Continue in Systemsetup, nothing
happens.
Symptom:
When clicking on Save and Continue in Systemsetup the screen
does not change.
Cause:
The JIT complier for Virtual Machine enabled setting has not
been selected in Internet Explorer.
Resolution:
Open Internet Explorer and Select Tools| Internet Options|
Advanced tab. Under Microsoft VM, select JIT compiler for
virtual machine enabled (requires restart).
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Widows Server
2003 SP 1 Event viewer Error- Event ID 10016
Problem:
COM + System services not starting.
Symptom:
The following error appears in Event Viewer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 12/04/07
Time: 1:04:48 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: S38916
Description:
The application-specific permissions settings do not grant
Local Activation permission for the COM Server application
with CLSID
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
to the user NT Authority\Network Service SID (S-1-5-20).
This security permission can be modified using the Component
Services administrative tool.
Resolution:
1.The COM Server application with CLSID has to be traced down
in the registry, in this case the following reg key:
HKEY_CLASSES_ROOT\CLSID\{BA126AD1-2166-11D1-B1D0-00805FC1270E}
2. In this key you can acquire the AppID, in this case the
following AppID:
{27AF75ED-20D9-11D1-B1CE-00805FC1270E}
3. The AppID has to be tracked down in the registry, in this
case the following reg key:
HKEY_CLASSES_ROOT\AppID\{27AF75ED-20D9-11D1-B1CE-00805FC1270E}
4. In this key you can acquire the LocalService name, in
the case the following name:
Netman
5. The LocalService has to be tracked down in the Component
Services MMC; in this case Netman is listed with the DECOM
Config section.
6. Browse to the Security Tab, edit the Launch and Activation
Permissions, and make necessary changes, In the case, NETWORK
SERVICE needed to be added with Remote Launch and Remote Activation
Permissions. The User is named in the error.
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